OPERATIONS • RELIABILITY • LIFE
I’m Alan Fleming — an operations and reliability leader in banking technology, automation builder, lifelong student, publisher, husband and dad. This is the work, the projects and the life behind the title.
PROFESSIONAL
12+ years across banking technology, IT operations, service management, incident leadership, process governance, automation and enterprise support. I turn operational risk and business needs into repeatable workflows, controls, metrics and resilient services.
WHAT I DO
Production operations, major incidents, operational readiness, workflow engineering, service management, reporting and automation.
Production operations, service health, incident leadership, post-incident follow-through and sustainable corrective action.
Power Automate, REST APIs, Jira automation, Python, AWS and Microsoft tooling to remove repetitive operational work.
SLA/KPI analytics, governance, SOPs, runbooks, service transitions, vendor coordination and cross-functional readiness.
BEYOND THE JOB TITLE
Technology pays the bills. Building things keeps me curious. Family keeps the whole thing grounded. I publish, write, learn, build web projects, chase better systems and still believe the best ideas usually start with “I wonder if we could…”
Work hard. Love harder. Keep building.
THE PEOPLE BEHIND THE WHY
Family, sports, travel, ridiculous ideas and the moments that never make it into a quarterly review. That part matters most.
PROJECTS
A cinematic anniversary experience built as a lightweight static site.
Visit KeyTouch →AWS, Jira/JSM, Power Platform, Python and API-driven workflows focused on reliability and operational visibility.
Books, creative projects and commercial publishing experiments under the broader BE•FIERCE umbrella.
Business and technology studies alongside practical cloud, service-management and automation work.